Conflict Resolution
Meme It!Michael:How many of you have at one time gone to Toby to complain about another employee? [looks at all the employees, most of whom raise their hands] And... did you get what you wanted, or were you merely listened to, you forget about your problem, and you move on? [employees mumble 'merely listen to and forgotten...' ] That is outrageous! I love this place... and it pains me to see all of the negativity festering... [sighs] Okay, today we are going to get everything out of these files and into the open, where it can be resolved. Alright, how about the Phyllis/Angela dispute?
Angela:You already did me.
Michael:That's what she said. [Jim mouths these words along with Michael] The thing is, Angela... you are in here an awful lot. You have complained about everybody in the office, except Dwight, which is odd because everyone else has had run ins with Dwight. Toby, by the way, what does 'redacted' mean? There is a file full of complaints in here marked 'redacted'... ?
Toby:Yeah, it just means whoever complained came to me later and withdrew it, so I took their name off.
Michael:Oh, ok. There were a bunch of complaints about Dwight that were put in the redacted file about six months ago.
Dwight:Whoa.. wha... wait. If someone has a problem with me, why would they withdraw it six months ago?
Pam:[notices Angela's intense concern] Um... let's move on. I volunteer. Did anyone have a problem with me?
Michael:All right, Pamela. Come on down! Let's do it! And [looks through the file]... okay. Just one complaint. Actually, it has been withdrawn. So that is no help to us. Next.
Pam:Wait, what did it say?
Michael:Uh... [reading]'Does she have to plan her wedding on office time? Couldn't she do that at home?' [Pam looks Angela an angry look] Who else? Why don't we just warm up first? Warm up emotionally, all right?