Conflict Resolution
Meme It!Michael:[holding up a binder] A mediator's tool chest. Okay, well, before we get started, you should know that are 5 different styles of conflict.[in a comedic voice] My Shaolin temple style defeats your monkey style.
Angela:Can we go? I have a lot of work to do.
Michael:No. Okay, this is important. The first style is lose/lose.
Oscar:What's the next one?
Michael:Just hold on, please! Okay, if we do lose/lose, neither of you gets what you want. Do you understand? You... you would both lose. Now I need to ask you, do you want to pursue a lose/lose negotiation?
Angela:Can we just skip to whatever number 5 is - win/win or whatever?
Michael:Win/Win is number four and number five is win/win/win. The important difference here is with win/win/win, we all win. Me too. I win for having successfully mediated a conflict at work.